Terms and Conditions

These terms and conditions govern the relationship between Fleemo Travel (“we,” “our,” or “us”) and the clients (“you” or “your”) who engage our travel services. By booking with Fleemo Travel, you agree to abide by the following terms and conditions:

  1. Booking and Payments:
    • All bookings are subject to availability and are not confirmed until you receive a booking confirmation from us.
    • A non-refundable deposit may be required to secure your booking. The deposit amount will be communicated to you during the booking process.
    • Full payment for your trip is due by the specified date as mentioned in your booking confirmation. You are responsible for ensuring that your payments are made according to the applicable schedule.
    • We accept various payment methods, and details will be provided during the booking process. In most cases, payments will be processed directly through our travel suppliers.
  2. Supplier Policies
    • Our suppliers have a wide range of policies and restrictions that apply to their bookings. It is your responsibility to know, understand, and comply with such requirements. Policies may be available for review on the suppliers’ websites, on your booking confirmation, and at check-in. If you have any questions, please let your agent know and we will attempt to assist you.
    • We are not liable for any issues arising from your failure to adhere to supplier policies and restrictions, including supplier codes of conduct, that apply while traveling.
  3. Changes and Cancellations:
    • Any changes to your itinerary after booking may incur additional fees. We will do our best to accommodate your requests with our suppliers, subject to availability and any applicable charges.
    • If you wish to cancel your trip, you must notify us in writing. Cancellation fees may apply. Refunds, if applicable, will be processed according to your booking’s cancellation policy.
  4. Travel Documents and Insurance:
    • It is your responsibility to ensure you know and possess all necessary travel documents, such as valid passports, visas, and health certificates. We are not liable for any issues arising from inadequate documentation.
    • We strongly recommend purchasing comprehensive travel insurance to cover unforeseen events, including trip cancellation and interruption, medical emergencies, and baggage loss.
  5. Itinerary Changes and Force Majeure:
    • We reserve the right to modify travel itineraries due to factors beyond our control, including but not limited to weather conditions, natural disasters, political instability, or transportation disruptions.
    • In the event of force majeure or unforeseeable circumstances, we will make reasonable efforts to provide suitable alternatives, but we cannot guarantee compensation or full refunds.
  6. Misquotes and Simple Errors:
    • While we strive for accuracy in all our communications, misquotes, typographical errors, or inadvertent mistakes may occur in our promotional materials, website, or other communications. We reserve the right to correct such errors promptly.
    • In the event of a misquote or error in pricing, we will make reasonable efforts to inform you of the correct information before your booking is confirmed. You will have the option to proceed with the corrected information or cancel your booking with a full refund if applicable.
    • We are not liable for any losses or inconveniences resulting from misquotes or simple errors, provided we take prompt corrective action once such errors are identified.
  7. Liability and Responsibility:
    • While we strive to ensure a safe and enjoyable travel experience, we are not liable for any personal injury, property damage, loss, delay, or additional expenses incurred during your trip.
    • You acknowledge that travel involves inherent risks, and you participate in activities at your own risk. It is your responsibility to comply with local laws, customs, and regulations at your travel destination.
  8. Privacy and Data Protection:
    • We are committed to protecting your privacy and will handle your personal information in accordance with our privacy policy. By booking with us, you consent to the collection and use of your data as outlined in our privacy policy.
  9. Dispute Resolution and Governing Law:
    • Any disputes arising from your travel booking will be subject to the laws of the applicable jurisdiction. Both parties agree to attempt to resolve any disputes through mediation or arbitration before pursuing legal action.

These terms and conditions are subject to change without notice, and the most recent version will be made available on our website. By using our services, you agree to be bound by the prevailing terms and conditions at the time of your booking.

Last updated: December 3, 2023

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